Citizen’s Charter

PREAMBLE:
SAL Institute of Medical Sciences (SIMS) aims to provide quality medical education and health services to mankind.

The objective of SIMS is to develop innovative curriculum and pedagogy of teaching in undergraduate and postgraduate education in all offered branches of Health care.

The aim is to achieve a high standard of education and to bring together educational facilities of the highest order for the training of personnel in all important branches of healthcare under one roof.

To meet these objectives, SIMS provides quality healthcare services through SAL Hospital. The details of hospital services are elucidated in this Citizen’s Charter.

This Charter is published with the intention to make the SAL Hospital services more ‘patient centric’, and to ensure best practices in Medical Education at SIMS.

Through this Charter, the citizens are also informed about the services available, the quality of care provided, and grievance redressal procedures at SAL Hospital.

ACCESS TO SERVICES:
SIMS has an affiliated general hospital. It provides medical care to all patients who come to this hospital. Emergency services are available 24 x 7 without discrimination of caste, creed, or gender.

STANDARDS OF SERVICES:
This hospital provides quality services as set by Indian Public Health Standards (IPHS).

GENERAL INFORMATION:

● This hospital has facility of 300 general beds, 60 ICU beds, and 30 emergency beds.

Available Services

MULTI SPECIALTY OUTPATIENT SERVICES	INDOOR TREATMENT/ WARDS	24x7 EMERGENCY SERVICES	OPERATION THEATRES
INTENSIVE CARE UNITS	PATHOLOGY LABORATORY	RADIODIAGNOSTIC SERVICES (XRAY, ULTRASOUND)	PHARMACY
PHYSIOTHERAPY	DIET SERVICE	BENEFIT OF SELECTED GOVT. SCHEMES	BLOOD BANK SERVICE
OUTREACH SERVICES		24 HOURS AMBULANCE SERVICE FOR REFERRAL	PREVENTIVE HEALTH CHECKUP SERVICE

COMPLAINTS AND GRIEVANCES:

We try our best to provide quality healthcare services to patients visiting the SAL Hospital. However, if these services do not meet your expectation or satisfaction, please do not hesitate to register your complaint with the Medical Superintendent. The suggestion book/feedback register is available at the reception counter.
You can also e-mail your complaints to us at [email protected]

PATIENTS’S RIGHTS:

• Right to access to all the services provided by the Hospital.
• Right to information –including information relating to the treatment being done.
• Right to know choices of treatment available and take an informed decision.
• Right for safe and secure treatment.
• Right for grievance redressal.
• Right to Emergency care.
• Right for privacy and confidentiality.
• Right to religious and cultural freedom.

RESPONSIBILITIES OF PATIENTS & RELATIVES:

The success of the Citizen’s Charter outlined above depends on the support of all visitors and patients.

We request you to understand the various constraints under which the Hospital functions and cooperate by adhering to the guidelines stated below:

• Please do not create inconvenience to other patients by making crowds or talking loudly.
• Please try to keep the hospital and its surroundings clean.
• Please use the facilities of the hospital with due care and concern.
• The hospital is a non-spitting and non-smoking zone. Fines can be imposed by Administration on visitors found violating this clause.
• Please refrain from demanding undue favors from the staff and officials.
• Kindly contact the reception counter for any clarifications.
• Though we take due care and administer the latest therapies, sometimes death of a patient can take place. Please maintain calm during such an event.
  Please co-operate with the department staff who are there to help you in case of problems/ queries. In case of any query, please feel free to contact the designated Head of the department.

CONTACT INFORMATION:
Hospital helpline Number: 8980013233
Nodal Officer: Dr. Jayesh Trivedi
Designation: Medical Superintendent
Contact No: +91 79 661 156 86
Mail Id: [email protected]
Meeting hours: 12.00 noon to 1.00 pm